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FAQ

SHIPPING

Is shipping free?

YES! Shipping is FREE on all orders within the United States.

Do you ship internationally?

Yes, we ship internationally. International shipping and duties are the responsibility of the customer.

You can view our entire Shipping Policy in the policy menu at the bottom of the website.

RETURNS & REFUNDS

Can I return my item(s)/ get a refund?

Yes, you will be able to return your item(s) within 30 days of receipt. Once we receive your items and inspect them, you will receive an exchange or refund (minus return shipping costs). If the product is damaged when it arrives to you, we will cover the return shipping. 

You can view our entire Refund, Exchange, and Return Policy in the policy menu at the bottom of the website.

PROTECTORS

Do you have instructions on how to build them?

Absolutely! Assembly is a breeze with our video build guide. We recommend watching the build guide before assembly for useful tips and best results! You can view it here: 

https://www.vaulted-vinyl.com/pages/build-guide-v2-premium-pop-protectors

Does scratch resistant mean scratch free?

Our protectors are scratch resistant up to fingernail strength. However, we cannot guarantee 100% scratch free material. Some minor scratching may be present due to the manufacturing process. If you have any concerns, please reach out and we will make sure we take care of you.

VAULTS

What protector do you recommend that we use with our figures that we place in the Vault?

While we have designed our Vaults to fit Funko POP!® Stacks perfectly, you can also use soft protectors or no protectors at all! We recommend Funko POP!® Stacks for best fit.

PRODUCT ISSUES

What if I have issues with the product?

Though we conduct quality control inspections before the products leave the factory, we understand that issues can arise from time to time. Have no worries, we’ve got your back! Please reach out to customerservice@vaulted-vinyl.com explaining the issue and we will get to work to make it right.

 

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